I have often been noted as saying Customer Service is your first line of PR defense. I am not sure why making a customer’s experience enjoyable or memorable is such a hard concept but it is and probably always will be.
As a part of my new role as the HER BUSINESS blogger for HerNashville.com I sat down with Executive Coach and HR Consultant Paula Farmer of PM Faith Consulting to discuss the role of customer service in your business and why you need HR for your business, at any size.
Go ahead and head over to HER BUSINESS and read/view more.
Kia Jarmon is a brand strategist and PR coach with boutique public relations firm, The MEPR Agency. She speaks, blogs, mentors, and is soon to be an author. You can find more information at her personal brand site, www.KiaJarmon.com.