20 Business Tools for Entrepreneurs

One of the hardest parts of being in business is actually running (or working on) the business and one of the second hardest lessons is learning how to create systems that make running your business more effective.  I have compiled a list of 20 of my favorite apps, gadgets and tools that make my life, and more importantly my business, run smoother. While this isn’t an overwhelming list I think you will find a few tools to add to your toolkit.  Most of these items are free or minimal in cost outside of the large techie items.

  • Youtube—Have you ever noticed when you go to search something on google the video’s pop up first? Videos are ranked high on Google and can give your brand the opportunity to be seen as a thought leader on a particular subject.  Whether you are creating a painting or educating customers on the stock market video may be for you!

  • WordPress—Blogging is a great way to create great content for your brand and become Google-able, which is super important to your personal or professional brand.  Create your blog, outline the type of content you want to include on the site, create a list of key words and phrases so that you can be searched for, and don’t forget to add a catchy title.  After published it is important to share the blog among your social platforms for greater exposure.  Oh, and there are other blogging platforms…wordpress is my personal fave.

  • Google Docs/Drive—Have you ever lost hundreds of documents on your computer or on a thumb drive? Well, I have and it is not fun.  After your stomach sinks to your feet there is joy in knowing that maybe you backed up the back up.  Google docs, now known as Google drive, is a great clouding system and is great for everyone from solopreneurs to large teams who need to host and edit documents without the hassle of several emails back and forth.  It will save your business in an emergency and is a great system to back up the back up.

  • Google Voice—Efficient businesses create boundaries and balance.  An important element of your business is learning how to turn off, have business hours for customers and clients, and create a work/life balance.  One of the ways I have found to create such a life is by downloading and using a Google voice number.  It will receive its own voice messages and text.  Here is the secret: have the phone ring your number when a call comes in from that line and that way you know if it business or personal.  Your business and your life will thank you for creating a line in the sand. 

  • Ipad—While this is an expense for your business sometimes you have to weigh your best options which is either lugging around a heavy laptop that could break or working from a more travel friendly device that can serve as a mobile office?  I like the luxury of taking notes, recording meetings, and using the teleprompter app when necessary, but very rarely use them while in the office.  Any tablet would probably do but I suggest researching the capabilities to make sure it meets your businesses needs.

  • Physical Calendar—When I was younger my parents, my dad in particular, told me to write everything down. Of course, I didn’t because I thought it was such a task but boy oh boy do I understand why he would lean so hard on me about that. When I went full time in my PR business it was essential for me to see every single appointment, make notes while on a call, and map out the year all in one swoop.  My notebook-sized datebook keeps me on track more than most can imagine and I have only missed one appointment in two years (yay ME)!  I suggest going offline and going low tech for the most important area of your life…your time.

  • Idea Book: Second to my physical planner is my idea book.  I scribble, draft out plans for business, and create ways to take over my part of the world.  The most successful people I know walk around with pen and paper and guess what…it leads to a more successful business and life.  Some things just can’t be typed into your phone or tablet.  Write it down and visualize it better.

  • Bookmarks: I did not quite understand how valuable internet bookmarks could be to my business and efficiency but if you are like me you just can’t read every site you come across.  When I find a site that I like and need to reference more than once I immediately bookmark it. But there is one more step that I think can help; be sure to create lists that assign the bookmark to a specific folder.  Here are some folders to get you started: For Business, Personal, Accounting, Time Saving, Balanced Business, Social Media Advice, etc.

  • Thunderbird: Have 5 different email accounts to check? Thunderbird is a great cross-platform email system that will allow you to import all of your addresses into one place.  You can easily switch back and forth between emails and keep track of everything email related in once place.  You can import your address book and there are several other plugins you can use to ensure your success within this system.

  • Wisestamp: Speaking of Thunderbird plug-in’s Wisestamp.com gives you an opportunity to streamline your email signature and include social links.  This is a super easy plugin and can be used within other platforms outside of thunderbird as well.

  • 1and1.com: Need a url and host for your website?  I own about 10 sites and they are all hosted on 1and1.  From time to time they have great deals where you can register a new site for 99 cents for the first year and it goes to about $10 bucks for the next year.  I have called and emailed the support team several times and have yet to have an issue.  Will I have an issue one day? Maybe! But for now it really works for my clients and I and I suggest at least looking into it for your sites.

  • Asana.com: Need a task manager? Of course you do! The best way to run your business is with the thought that if you are sick the business can run itself.  Well not necessarily run itself but help someone else to step in and run the business for you.  This free system can be synced with your phone and computer and creates an online timeline of every step in a task.  There are two great ways to use this system.  1) as you develop systems inyour company create a task list for it so that if you ever step out a virtual assistant, intern, or contract employee can implement.  And another great way is to 2) outline tasks for a new project so that multiple people can be working and updating at the same time.  This works great with Google Drive and items can be checked off upon completion. No matter where you are in the country you can see that business is still running smoothly.

  • Spreaker.com: People receive information on multiple platforms.  Have some great news to share and want to make it easily accessible?  Create a podcast so that those who like listen at work, in the car, or while washing dishes can tune in with minimal interruption to their work flow.  This is, again, a great way to position yourself as a thought leader; but of course the information needs to be good.

  • Slideshare.com: Yet another way to increase your expert profile is to offer your presentations on slideshare for view or download.  If you optimize them correctly (use appropriate tags and create an engaging headline) you will find that you receive many views of your presentations.  You can also use the description box to include your contact information so that you can be called on to present the presentation to other audiences outside of your network.

  • Skype: I have found that relationships work best when they are built around the trust that comes from looking into another person’s face.  While I don’t use it all the time, Skype is a great tool to access when necessary. I also have found that it works well for a group of people as well…but hey you can use a Google Hangout too.

  • Paymo Widget: Do you manage multiple projects for clients? Whether you charge by the hour or by project it is good to account for your hours to see where you are spending your time.  This widget allows you to “clock in and out” essentially and assign the time to a client and creates an invoice.  This might help you better outline your contracts and forecast future work.

  • Smartphone: Your phone is an on the go extension of your business so it needs to update along with the rest of your tools.  You can find a reasonably priced phone so that you can incorporate some helpful apps and tools to make your out of the office systems just as compatible as in the office.

  • Square: Whether you are in a product or service based industry you should be able to take money on the spot.  After all you never know when someone needs to pay you!  There are several programs that are easy to set up and efficient for business transactions.  It costs you nothing to request the square card reader, they charge a small fee on each transaction, you can give receipts for cash, and you receive your money each night.  How simple and super efficient is that?

  • Dropbox: Need to share a large document or folder?  Dropbox is the best thing since sliced bread to receive and share large files without having to host them on your own server.  I encourage you to use this site and to encourage those who you are working with to do the same. You can work directly through the site or download it to your desktop and drag and drop items for an instantaneous upload.

  • FreeConferenceCall: Need to host a one-on-one or group call and record the content?  This is great for listening back to what was shared during the meeting or to host a large group of people on a secure line versus a cell phone.

Whew! That was a lot.  While there are many more tools and apps to add to your toolbox this is a great start for you as you make your way through the end of the year.  Any tools that have worked for you?  Please share below!

Kia Jarmon is a brand strategist and PR coach with boutique public relations firm, The MEPR Agency (www.MEPRagency.com). She speaks, blogs,mentors, and is soon to be an author. You can find more information at her personal brand site, www.KiaJarmon.com

No Such Thing As Free Lunch

I think we’ve all heard this saying before.  Probably around 3 or 4th grade in your history class you heard “there’s no such thing as free lunch” and probably snarled because they had just passed out a free lunch form for you to take home.  As I got older I understood what it meant but thought it was one of those fancy phrases that people just say to fill space; we all no those types of people, right?  It wasn’t until I went into my PR business full time that I wanted to buy the url, get a t-shirt made, and scream it through the walls of the nearest coffee shop.  Boy, oh boy do I truly believe there is NO SUCH THING AS FREE LUNCH or free anything for that matter.

For a quick history lesson, No Such Thing as Free Lunch was coined in the late 1800’s because saloon owners would give you ‘all you can eat’ free meals as long as you continued to drink. The food was high in salt and of course made you need to drink more.  The adage proved that you can’t get something for nothing.

So let’s push to the modern day.  I am always intrigued at how, as a society and culture, we fall for the buy 1, get 1 philosophy, why we negotiate for a service but pay full price for a product, and how lay-a-way went from retailers to service based business payment models.  Running a business can be quite difficult but one area I figured out pretty quickly were my philosophies regarding money, discounts, bartering, and free that have kept me and many of my clients in business.

Anyone who knows me knows that I don’t believe in free anything.  It is really funny because many of my friends and colleagues will preface their email requests with “I know you don’t work for free but can you please look at XYZ for me really quickly?”  I oblige because 5 minutes out of the day for someone who has probably given me the same luxury is not going to hinder my day or my business.  As a matter of fact I enjoy those moments where I can give to someone else.  HOWEVER, it is the “can you set up my facebook account and train me on it” requests that always blow my mind. Because did I forget to mention that people have a unique boldness to ask for everything for free.  Here’s my first philosophy…if you spend half of the time you spend asking for free work actually on your business you could be a millionaire!

So if that wasn’t enough here are my other philosophies:

I don’t barter, except in one occasion (see point #3): I believe that 99% of the time bartering can become bad for business.  Here are my sentiments: most every person I have chatted with about bartering their services has expressed disbelief when the deal goes sour.   Most people value your time and services just not as much as a product and it never fails that our value becomes unequal from what we are receiving in return.  For some reason many have it in their head that the intangible hour that I spend researching or writing is not quite as valuable as the new fangled gadget that we pay $600 for.  My suggestion: pay for what you want and you will not question its fairness nearly as much.

Reserve sales for special occasions: I look at facebook daily and see Press Release writing and distribution for $100.  After I do a double take I question why have a sell on something that takes time and strategy to complete.  The only time I have really seen value in discounting a service is if you are offering a group class or program and can create an incentive because it is a group rather than one-on-one.  By discounting so heavily you not only risk your business seeming desperate you also hurt the industry by providing less than stellar service (because honestly who is going over and beyond for such a small amount?).  Instead, if you insist on discounting, then I suggest doing so around the company anniversary or even by sending a private note to former clients to entice them.  Just remember, slashed prices don’t always attract your ideal client.

The no no’s of Pro-bono: I am not against pro-bono work at all. As a matter of fact I think there are two really great times to offer your services at no financial cost; when you first start in business and when you have been extremely successful in business.  I do, however, have a couple of practices that make this process go a little more seamlessly.  I believe that every client you take should be well thought out and should articulate the type of client you would like to do business with or that you currently do business with.  I also believe that the only time to really barter is when working in this situation.  I would suggest having an agreement that the pro-bono client will introduce you to their network where you can pick up another paying client or two.  I also think, especially if you are new in business, they should be able to write a recommendation or personally refer your business to others.

And here is my last thought!

Remove FREE from your vocabulary:  The day of social media has completely diluted what people want to pay for, particularly in PR and marketing.  I realized that it was partly because many people reference publicity as free advertising and social media as free publicity.  The word free creates a false sense of the work that goes into these tasks.  While the platform of social media is indeed free the countless hours creating the page, drafting the editorial calendar, managing the content, engaging with people, adding, liking, commenting, monitoring, and measuring all take a great deal of time.  Remember that your value usually far outweighs the cost that you charge.  Be sure to use proper verbiage and educate clients of the process so they understand your value and why they pay the cost for it!

As a practitioner it is important to focus on value and results more than the cost.  So what are the take-aways? If you discount your prices you risk hurting your business, leave discounting for department stores, pro-bono clients should add value to your client roster, and the word free should rarely exist. 

What would you add?

Kia Jarmon is a brand strategist and PR coach with boutique public relations firm, MEPR Agency.  She speaks, blogs,mentors, and is soon to be an author.  You can find more information at her personal brand site, www.KiaJarmon.com